Nothing on this site is or purports to be advice. You should not rely on any information on or linked to this website. If you need advice, you should seek personal professional advice based on your own circumstances. While every effort is made to ensure the information and links on this website are accurate, the technology is changing at such a speed that the information and links may not always be up to date. Website material is not legal advice.
Any content, including publications and email newsletters, on this website, is intended only to provide a summary and general overview on matters of general interest. This information is not intended to be comprehensive nor does it constitute legal advice of any form. We at Star Community Services attempt to ensure that the content is current but we do not guarantee its currency. You should seek legal or other professional advice before acting or relying on any of the content.
Star Community Services is not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus. Star Community Services makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, its content or the information on it. Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited as provided under the Trade Practices Act 1974 (s68A). We will never be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits.
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Information collected through the Contact Us pages or through any of the forms available on this site will be stored on the Star Community Services databases. Your information may be disclosed to a third party in order to provide you with the full services from Star Community Services.
Complaints regarding STAR’s handling of Privacy and confidentiality matters, where required, will be referred to the Office of the Australian Information Commissioner. (1300 363 992.)
- Clients are encouraged to raise their complaint with the team member or client concerned in the first instance if they feel comfortable about doing this.
- If the client is not satisfied with the outcome of step one or is not happy to discuss the issue with the team member concerned, they can contact the General Manager, or use an advocate to negotiate on their behalf.
- If the issue is still not satisfactorily resolved, the client can raise the issue with a member of the Board or a nominated outside intermediary.
- If after approaching the above people, the issue is still not resolved, the client can refer the complaint to an external body where necessary. The name and contact details of the relevant Government Department or Agency should be given to the complainant.
- The client should be informed of the outcome of their complaint and asked for their feedback on the complaints procedure. STAR, in normal client complaints, will have a written response to the client within 5 working days.
Clients may seek assistance from the below-listed advocacy groups and organisations.
- Aged and Disability Advocacy Australia
- Queensland Advocacy Incorporated (Q A I)
- People with Disability Australia
- Carers Queensland
- Queensland Ombudsman
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