Response Update

If you need help, call us on 3821 6699.

We will be phoning our clients, but feel free to give us a call if you need someone to talk to or need something.  We will work out how we can support you.  

We are in unprecedented times. With the ongoing spread of COVID-19 (Coronavirus) and the incredible speed at which things are changing around us, we are continually adapting our operations and business. With updates in our activity schedule, I personally want to ensure that every member of our STAR family is informed on an ongoing basis, including you.

As a Service Provider, caring for you continues to be our top priority. Our people are working tirelessly, taking every precaution for your safety. 

We are working around the clock to: 

  • Protect you when you use STAR Services. We promise that our team is going above and beyond the guidance of the World Health Organization to ensure your safety. We are building on an ever-present focus on cleanliness and continually assessing ways to enhance your safety throughout your STAR transport and social activities. This includes thorough and frequent disinfecting cars, offices and toilets regularly.
  • Make it easier to adjust activity and transport plans. We know customers are experiencing concerns, and we are continuing to do everything possible to address your needs as we work through a solution. Our teams are currently focused on helping customers who are scheduled this week. If your plans are further out, you may cancel or change your schedule any time before your transport or activity date.

While we are accessing our activity schedule, we know your independence remains essential. Many of you have reached out to us to express your support for our drivers and volunteers – it means so much to our STAR family, and I thank you deeply for your care. I want to reiterate our commitment to safely support your independence and social support.

To obtain current operating hours, see our website or call our supportive team at 3821 6699. We will keep you informed of any relevant changes that may come in the days to follow.

Our number one priority as a Service Provider is the safety and well-being of our customers, our associates and the communities in which we operate. Our thoughts are with those who have been impacted by the novel Coronavirus (COVID-19) global pandemic and we remain vigilant in partnering with local, national and international agencies throughout this period.

We have established a dedicated internal Response Team to closely monitor guidelines set forth by the World Health Organization to work with local authorities in every location where we do business, and to establish and implement necessary policies. This week, we have been taking increased preventative measures by implementing the following revised health and hygiene protocols for all our vehicles and business facilities. 

Our offices and vehicles are cleaned daily. We recently increased the frequency of cleaning throughout the day with special attention to high-traffic areas of the office and transport vehicles.

While proper hygiene has always been important, we are reinforcing frequent and thorough hand washing with an alcohol-based hand rub or soap and water, continuously throughout the day.

Anyone experiencing symptoms of illness must stay at home to allow themselves to recover.

We will keep you informed regarding all activities.

Patsy Wilshire, General Manager