STAR supports vulnerable Redlanders

STAR Community Service, supported by the Redland City Council COVID-19 Community Organisations Support Grant, is delivering groceries and medication to vulnerable members of the Redlands community. In a streamlined system, the groceries and medication are paid for by the resident and then delivered to their home for free.  

COVID-19 has disrupted our way of life and there is a lot of uncertainty as to how that is impacting on our community. STAR believes that everyone should have access to the food and medication they need for a safe and healthy life. Sadly, there are many elderly and people with disabilities who cannot access these necessities and their situation is made worse by having to be isolated due to COVID-19.

Although restrictions are starting to lift, our most vulnerable are still encouraged to stay home and stay safe so that they are not exposed to infection. STAR is working with a number of local Chemists so that scripts can be submitted to the Pharmacist and a STAR Driver will deliver the medication to the patient’s home.  

A similar service is being offered for food delivery. STAR can assist vulnerable people with home delivery for their groceries.  Contact STAR with your click and collect code and they will deliver your groceries to your door FREE of charge.  

Not everyone can use a computer to online shop for groceries or maybe they are too ill to do so; STAR is offering to help those in need to order their groceries. You can call STAR and they can help you place your order and make payment over the phone. A STAR driver will then deliver them to the vulnerable person’s home. STAR has made this process easy to use. 

STAR has 73 vehicles at its disposal that are being utilised for the care of those in the community who are at the greatest risk.  Patsy Wilshire, General Manager of STAR said, “The care and safety of the most vulnerable in our community are the highest priority.”

“All of our drivers go through a strict screening process to reduce unnecessary risk to vulnerable people in our community. This is not a quick process, it can take weeks, especially with a National Police Check.  Our volunteers are trusted and have completed specific training called, "support people to stay infection free" to enable them to work within workplace health and safety requirements. They know the procedures for working with vulnerable people that ensures both the clients and their own safety.”

Mrs Wilshire said, “We want our elderly and vulnerable community members to stay home, stay safe and stay healthy.” 

STAR is offering this service to any vulnerable person in the Redlands who needs their support. You do not need to be a client of STAR. If you are a senior, have a disability or are incapacitated and need help with having your groceries delivered to your home or your medication delivered, please call STAR on 3821 6699. STAR will ask you a few questions and work out how we can help you.  

Redland City Council is proud to provide funding through the COVID-19 Relief and Recovery Grants Program for the ‘Support the Community in COVID-19 Crisis’ to assist the Redlands Coast community.

STAR Community Services is a not-for- profit organisation operating in Brisbane since 1996. STAR provides a range of Aged Care and Disability Support Services including NDIS, Home Care Packages, In Home Care, Companionship Support, Community Transport and Wellbeing Services. Visit for more information.,887 people – live alone in Redland City26,195 people – living in Redland City are over 65

Estimated up to 24% of people living alone are elderly.