STAR Inbound Contact Centre Volunteers

STAR Community Services is a not-for-profit organisation that provides a range of services to elderly and disabled people in the Redlands, the Southern Brisbane region, Logan, the Northern Gold Coast region, Ipswich, Toowoomba, and Warwick. 

The Inbound Contact Centre Volunteers are STAR's frontline - the first point of contact for all callers. 

It is a great role for people with computer skills who enjoy working in a warm, friendly (and at times busy) team environment.

This is a Centrelink-approved activity and is based in our Cleveland office.

Role responsibilities include: 

  • answering phones
  • handling enquiries
  • directing calls to the relevant team/staff member
  • data entry

Position requirements:

  • be able to volunteer at least one day per week 
  • previous phone/call centre experience (preferred but not essential)
  • strong communication and customer service skills
  • basic computer skills
  • able to recognise and respect the dignity, privacy, spiritual and cultural needs of clients
  • have a caring, compassionate nature 
  • able to participate in training
  • be over 18 years of age

All staff and volunteers must undergo an NDIS Workers' Screening Check (previously a Yellow Card), which includes a National Police Check. STAR will assist successful applicants with this and provide full training.

STAR believes volunteering shouldn't leave you out of pocket. STAR reimburses volunteers for daily out-of-pocket expenses—$15 for ½ days (4 hours) or $30 for a full day (7-8 hrs). This is a non-taxable reimbursement. 

Successful volunteers will also have (or be prepared to have) a current Flu vaccination.

To register your interest please follow this link

*Centrelink approved activity