Our Clients

As a community organisation, we genuinely care for our clients and always provide them with the highest standard of service and care. We are proud to assist more than 6500 members of our community with affordable and convenient aged care, disability support and transport services. Here are some stories from our clients.   

  • Kirsty for web 2

    When my plan was up for review, I wasn’t really sure how and where to get started. Melissa from STAR came over and helped me chalk out a plan. I now have a new NDIS plan in place for the next year.
    My NDIS plan is supporting me in enjoying different experiences. I go out on social outings with my support worker. We go out for Tenpin bowling, comedy club. Recently I went to the Comic-Con- it was amazing. Just last Sunday I went to visit a friend of mine who lives in Brisbane. My STAR support worker encouraged me to drive half the way. It helps in boosting my confidence. I drive but tend to stay locally. But now I am learning more about how to drive to different areas. I am looking forward to exploring new areas.

  • I couldn't be happier with my STAR companion. We go shopping and sometimes just for a coffee and chat. I always have a smile on my face when I get back from my outing with my STAR companion.

    Last week we went to have a coffee with some of my friends whom I hadn't seen in a while. We all had such a lovely time.I am grateful for STAR to offer me such a great service. It keeps me from being lonely.

  • Singh low res for web

    We were not sure how to get started. Colleen from STAR came to have a chat with us. She put our needs first. She explained everything in detail. 

    She immediately recognised Shelley's need for social activities and presented some great options for us to explore.  We are very pleased with STAR.

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    Wilma Glover, Ormiston

    I am so pleased that we have an organisation like STAR in our community. My daughter is relieved and happy too that I am being looked after so well. I simply couldn’t manage without STAR.

  • Teresa Davies

    My son is an NDIS participant and STAR organises transport for him 3 days a week- to and from his occupational and speech therapy. STAR team is very friendly. I find that no problem is too big for them to solve. They are good listeners and always find a solution. Even when I ring them to change the pickup or drop off time for Julian- they accommodate the changes easily and quickly.

    I feel that my son is getting a very good service with STAR.

  • Kaye Dalton, Opal Gardens

    I have just started using Star Travel and Star Cleaning. I had my first travel to St Andrews Hospital yesterday driven by Jane, who I have to say was so caring, helpful and a very good driver.

    I have had Ailia clean for me twice now, and cannot fault her.  She does anything I need doing and it is always perfect.

    I would certainly recommend Star to anyone who is in need of a bit of help.

  • Patricia Ince, Ashmore

    I had some gardening work done today through STAR. Jamie trimmed the trees,  cleaned areas - what a wonderful job! I rate STAR 10 out 10. 

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    Sue de Garis , Ipswich

    Sitting down for a NDIS pre-planning meeting with Mel from STAR was a fabulous way for my daughter and I to really discuss and identify all the things we need to consider before we meet with an NDIS Planner. Mel’s NDIS knowledge, along with her knowledge of disability needs, ensured that we identified NDIS services that can help our daughter, along with some that we had not considered.

    I now have a better understanding of what we can achieve under NDIS and am better equipped for the NDIS planning meeting.

  • Beryl Patterson 2017 focus
    Beryl Patterson

    Since the death of my husband, STAR and the support of my family has made it possible to remain in my own home, in familiar surroundings. Each Friday Bev and I either stay in my home and have coffee and a chat or Bev will drive me to a local café where we both enjoy morning tea. Later, I am able to talk to my family about my visits and outings. This gives me different things to talk to my family about.

  • Neil Reed 082017 Fitness group2
    Neil Reed

    STAR Fitness group is a great social and physical activity. I enjoy coming every week, good for fitness and great company as well.

  • Neil and Pam Fallon 102017 focus
    Neil and Pam Fallon, Ormiston

    Maintaining our garden was getting a bit difficult for us. We rang My Aged Care and asked what kind of services are available to us. They kindly referred us to STAR. STAR Home Maintenance Coordinator promptly organised for Chris to come and mow the lawns and just tidy up our garden for us.  We’re so pleased with the service. We can now simply sit out and enjoy our outdoor area, without worrying about its maintenance.

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    Robyn Bree, Victoria Point

    In 2016 my loved husband passed away. Overwhelmed with grief, I sought to occupy my mind. I discovered our Redland U3A was running a course in Legal Studies: just what I needed! I enrolled but found a stumbling block. I can no longer read normal print without electronic magnifiers or special magnified and talking computer programmes. When information is projected onto a screen or written on a white board, it’s indecipherable for me. STAR Community Care came to my aid. They found me a voluntary reader-writer who accompanies me to our Legal Studies. Now, I can keep up with my fellow members, participate in discussions and confidently find new friendships. My thanks must also acknowledge our UEA Legal Studies Facilitator for his assistance in helping to make information more accessible.

    Here I am today, sane, mentally and physically healthy, learning successfully through the University of the Third Age. All this is thanks to the staff and volunteers at STAR Community Servicers. 

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    Fay Finnerty, Ormiston

    My life has changed dramatically since joining Star Community Services.  I am a much happier person.  My days are now filled with fitness classes and outings.  I have met some very nice people who have made me feel welcome wherever I go.  The staff and volunteers are always so cheerful and accommodating.  Thanks Star.