Our People

We are extremely proud to have a team of highly skilled staff and committed volunteers. Our team shares a common interest of making a meaningful, positive impact on our communities.

  • Patsy Wilshire, General Manager
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    Patsy has a background in Tourism, Aged Care, Community Services and Not-For-Profit organisations.  Promoted from Office Manager to STAR General Manager in July 2016, Patsy is a local with 5 generations actively living in the Redlands.

    “As the General Manager I have an open door policy for both Staff and Clients”

  • Melissa Bannerman , Client Planning and Service Delivery Manager
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    Melissa has a passion for her work in the Human Services sector of 25 years including disability, mental health, aged care and community services sectors, with a special interest in creating opportunities for genuine inclusion and human connection. Melissa started her career as a residential care worker and has over 15 years’ experience in managing high quality, client focused services in both government and non-government organisations. Melissa has overseen the expansion of STAR Direct Support Services under STAR Care QLD and is proud to be working with a very diverse, client focused and passionate team. Melissa has completed her studies and will receive her Bachelor of Counselling and Coaching at the end of this year and is thrilled to be a member of the team in our award winning organisation.

  • Warren Doyle, Logistics Manager
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    Warren Doyle was an Aeronautical Engineer in the R.A.A.F with a background in business prior to retirement.  He found that life’s challenges cease when retired and elected to contribute back to the community by driving for STAR.

    He is a past president of Capalaba Rotary and is the founder of the Bayside Blues Festival and programs such as Police Officer of the Year. He is married and lives in Cleveland.

  • Nectaria Chronopoulos, Business Services Manager
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    Nectaria has more than 17 years of experience in Aged Care, with qualifications in Business and HR. As STAR Business Services Manager, Nectaria plays a central leadership role in managing and developing STAR's business and operational support capability and functions. Nectaria's responsibilities include IT, Communications, Administrative support, Human Resource Management & Quality Assurance; ensuring excellent standards of operational and business support delivery to the organisation. Working in partnership with all staff members, Nectaria ensures office functionality, recruitment and training to provide strong accountable leadership and clearly articulate STAR’s values and standards. She is also the chairperson of Volunteering Redlands, STAR's volunteering arm, that acts as a hub for all volunteering activities in Redlands.

  • Mairead Nothling , Quality Assurance Officer
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    Mairead brings to STAR extensive experience in quality systems, document management, quality assurance and quality standards including Organisational Certification under Human Services Quality Standards for Community, Disability Services and Child Safety Licensing, and ISO 9001:2008 at both corporate and service delivery levels.

    She also has extensive experience in internal auditing, reporting and monitoring of corrective actions as well as development and streamlining of organisational and service delivery policy, procedures and related documents.

  • Tracy Darroch, Manager Client Contact Centre
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    Tracy has more than 20 years of experience in working with community organisations. As STAR Client Contact Manager, Tracy now oversees the Contact Centre Team of Staff and Volunteers that are often the first point of call for inquiries.  Tracy enjoys being able to support the growing numbers of STAR clients in the wide variety of services offered by STAR. Originally from Scotland, Tracy moved to Australia with her husband and daughter over 5 years ago. She loves movies and enjoys the sunshine while travelling around with her family in their caravan.

  • Catherine Williams, Development Coordinator
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    Catherine has joined the team at STAR to commence its fundraising and sponsorship journey to support its vital programs that fight against social isolation. Catherine has over 14 years of experience working in fundraising and gaining sponsorship in the education and health sectors. She has already had a number of successes with Grants applications she has written for STAR Community Services.

    Catherine has a post-graduate Certificate in Business – Philanthropy and Not-for-Profit from QUT and is currently studying her Masters of Business at QUT. As a long standing member of the Fundraising Institute of Australia, Catherine is passionate about fundraising code of conduct standards and ensuring that best practice is always maintained.

  • Deborah Tearle, Volunteer Coordinator
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    Deborah Tearle is the Volunteer Coordinator for STAR Community Services, a position she has held since July 2019. When Volunteering Redlands was launched in November 2013, Deborah was Volunteer Coordinator for Volunteering Redlands; a position that originally started as a volunteer position but lead in the last few years to a paid position. Deborah started volunteering with STAR Community Services in 2012 in the STAR Contact Centre. Deborah holds a Certificate IV in Volunteer Program Coordination. 

  • STAR Volunteers
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    At STAR, we firmly believe that volunteers are the backbone of our community. More than 150 volunteers dedicate their time and efforts to STAR and give back to the community. 

    Volunteer Positions at STAR include:

    • Companionship Volunteers for the elderly
    • Volunteer Drivers
    • Volunteer Call Centre Staff
    • Volunteer Reception Staff
    • Volunteer Administration Staff

    Join STAR today. Enjoy flexible hours, make new friends and upgrade your skills- whilst making a real difference to the lives of your fellow community members.

    For additional information please contact STAR Community Services on 07 3821 6699.

    If you would like to volunteer but not sure where to start, please visit www.volunteeringredlands.org.au and register to volunteer.