Our Clients

As a community organisation, we genuinely care for our clients and always provide them with the highest standard of service and care. We are proud to assist nearly10000 members of our community with affordable and convenient aged care, disability support and transport services. Here are some stories from our clients.   

  • Ray J FInal
    Ray Jeans

    Ray Jeans is a STAR client with a Level 4 Home Care Package. “I have been using STAR transport for a long time. When I got approved for a Home Care Package, it was a natural choice for me to continue with STAR as I’ve always been very happy with the service.”  

    “About a year ago, I got an electric scooter through my package which has helped me immensely to get out and about. Without my scooter I’d be stuck in my house. I’d be bored and sorry. With my Home Care Package, I have been able to get access to options, to live on my own, to get out, socialise and make the most of the day.” 

  • Dietmar Traub
    Dietmar Traub

    Eighty-Six years old, Dietmar Traub has a Level 2 Home Care Package. He lives with a hearing impairment, which has severely limited his ability to communicate with his loved ones, especially the ones living interstate.  

    Recently, Dietmar’s family and Charlene- STAR Care Coordinator, got together to find a solution to keep him connected and in touch with the family. They found a device that would caption video calls that would help him get back in regular and easy contact with his loved ones. Charlene supported the sourcing of the device through Dietmar’s Home Care Package.  

    After years of communicating to his daughters through his sons – Dietmar was able to make his first call to his daughter in years! STAR’s Care team is so pleased with this wonderful outcome! 

  • Heather
    Heather Coombes

    As a wheelchair-fast client with cerebral palsy I have used STAR services for four years since living in the Redlands. My primary use is with STAR Transport and I have found staff and volunteers to be friendly, courteous and reliable. The wheelchair accessible buses have taken me to a variety of venues.  Thank you STAR for supporting my sense of independence and empowerment.

  • Reg

    My wife and I are new to your organisation and would like to thank all for the excellent service. We have had serval trips here on the Gold Coast. It is probably unfair to single out one driver as all are polite and courteous. However, Your driver Pat, has transported me (Reg) on three occasions. Super service.

    Thank you to all. 

  • Dorothy

    I use STAR Community Services for transport and have had some Tech sessions on my tablet at your offices in Cleveland. All the people I've dealt with have been courteous and helpful.  I would be lost without Star to help me get about as I no longer drive and am a 10 minute walk from my two closest bus stops and in any case the buses dont always go where I want. So thank you all for the necessary help that you provide. Best wishes, Dorothy

  • diane k 2
    Diane Kerton

    Ive always been a person that helps others. When I got to the stage when I needed assistance, I am glad I had STAR to call upon. Having STAR helps me feel that I am not imposing on others.

    Having access to services like transport, gives me the freedom to be a part of the community. STAR helps me get to all my appointments on time. I really like the fact that all the drivers are so pleasant. I have mobility issues. They help me in and out of vehicles. They are so patient.

    STAR companion volunteer Gloria visits me once a fortnight too. We get along so well.

  • Joan Thompson
    Joan Thompson

    The STAR lunch club has helped me meet a wonderful group of people who have now become my close friends. We chat and laugh. We talk about everything from gardening to sports. If it is someone’s birthday we go out and celebrate. I’ve never missed my lunch club outing without good reason.

    Having STAR in our community means we can call upon them when we need them.

  • Valerie L workout
    Valerie Long

    Ringing STAR brought me my independence back. I could go out without relying on anyone.

    Everyone at STAR I have come in contact with has been lovely and very accommodating.

    I know that I will always be listened to. It feels good to be heard. 

  • Peter N
    Peter Neville

    Peter- an NDIS participant, started his journey with STAR when he was accessing the Beelarong community farm and used transport to attend appointments.  

    “STAR has given me the ability to see something that interests me and pursue that interest, rather than worrying about how I’m going to get there and who will take me.”

  • Lorraine King

    I've been very fortunate to have had the company of my husband for 46 years. When he passed way, I struggled with living on my own.

    I first joined STAR when I needed someone to drive me to my specialist appointments. It put my mind at ease to know I can ring STAR.

    Through all the services that STAR offers me, whether it is repairs around the house or help me with my technology, STAR has helped me to not only maintain my independence but also enjoy a good quality of life.

  • 20190830 093304
    Robert McNabb

    My wife sat me down one day and told me she was worried about me being a little depressed.. I am not was my terse reply... So a few weeks go by and I was set up, ambushed, blindsided... Sitting at my table were 2 STAR employees and 2 support workers. I don't need a carer! My wife said, 'You do not need a Carer, how about a Buddy?'  'I do not need no damn ole Buddy,' even ruder and louder than the first time.

    The STAR people said to me 'This is Don, and this is Jeff. Both have building backgrounds and could help you do a few needed things around here.' That was in February 2019 and my Buddy has been here 2-3 days a week since, sometimes 4 hours a day, sometimes 6. The list of things we have accomplished together is astonishing... 

    We have done things here that I could not do myself, my wife could not help me with and with my Buddy's help, they got done. Sometimes, Jeff *With a J* and I do not do any work....we drink coffee, eat doughnuts and tell each other lies about our formative years... Just a Blind Guy and a Buddy...

  • Cheryle Leggett

    RE STAR TECH Course: I appreciated the opportunity to learn to use the tablet and also this course allowed me to learn at my own pace. Everybody was so helpful so I didn't feel intimidated to ask the most basic questions. I now understand more about technology and how it can be used. I always refer to my notes but as well I feel supported if I need to ask further questions. As a bonus my husband now will use the tablet so it has also improved his knowledge of technology. 

  • ViginiaRidgley2019
    Virginia Ridgley

    STAR Has helped me to live my life how I want to. Due to a surgery I was unable to transport myself. Thanks to STAR I could continue my volunteer work. STAR drivers and call centre staff are so helpful. I am thankful for STAR.

  • STAR tech generic copy2
    Patricia Diane

    STAR Tech: I have been a PC user for many years, and did not think that I ever needed a tablet. Wrong, since attending the workshop I have discovered a whole new world of radio, TV stations and a variety of podcasts available with just a touch on the screen. Avoid queues, crowds and parking difficulties by learning to bank & shop online. Neha helped me enable the ZOOM video conferencing app, and this has allowed our retirement village residents committee to successfully continue meetings. I encourage seniors to take advantage of this informative workshop. Neha is a great communicator and is readily available to troubleshoot any difficulties one might encounter during the learning process. Highly recommended. 

  • Lisa Davison

    My daughter is an NDIS participant. I highly recommend Star as there staff and volunteers are so helpful and friendly. I rang Star to arrange transport for the afternoons and support workers for the mornings. I spoke to Chris and he was very helpful and arranged all of this very quickly for me. I often had difficulties with my daughter in the mornings but since a Star support worker has been coming out in the mornings, things have been running smoothly and my daughter is so much happier. I am very happy with Star.

  • Helen

    Hi, I would like to thank STAR for Startech and Neha especially.  The Startech program especially during Covid has to  me been  exciting, educational,  and has helped me greatly with my confidence using a computer (for which my children are very happy).

    Out of 10 I give Startech a 10 and Neha and her helpers a 10 also, again I thank you.

  • Tracey Thompson

    My thanks to the Redlands team and a Merry Christmas to all your volunteer drivers. My mum, Valma Thompson uses your service regularly and it has been a lifesaver for her and regaining her independence after a long stint in the hospital. Our family is very much appreciative of the wonderful work your service does and the care your drivers take.

  • Barbara Clifford, Manly

    Until I was allowed to drive regularly to and from dialysis at Redland Hospital, I depended on STAR to get me there. The volunteers who drive are all interesting and very special people. The trips were a joy. My husband and I are happy to know we can call on you when necessary. Thank you STAR.