In this vital role, you will coordinate and monitor aged care services to ensure they are person-centred, wellness-focused, and compliant with the Commonwealth Home Support Program and the Strengthened Aged Care Quality Standards. You’ll work directly with Participants, contractors, and allied health professionals to make homes safer and lives more connected.
You’ll also:
- Develop and review service plans aligned with client goals
- Coordinate internal and external service providers (e.g., tradespeople, support workers)
- Manage schedules, work orders, and rostering for services
- Ensure accurate documentation and compliance reporting (including DEX)
- Maintain positive relationships with Participants, carers, contractors, and stakeholders
- Contribute to quality improvement, audits, and team-based service planning
What can STAR Community Services Offer you?
· Full Time Role based in Cleveland
· Competitive salary package + benefit of NFP salary sacrifice options. Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
· Access to package meal and entertainment expenses via salary packaging
· Opportunity to join a supportive organisation with friendly People & Culture
· Employee assistance program
· Purpose driven organisation making a real difference in the communities we service
· Convenient location with free parking onsite
What will you bring to the role?
· 2+ years’ experience in aged care, ideally in CHSP service coordination
· Understanding of the Aged Care Act 2024 and CHSP program requirements
· Knowledge of the incoming support at home program and strengthened standards is highly desirable
· Knowledge of wellness and reablement principles and quality standards
· Strong customer service and communication skills
· Ability to work with diverse teams and stakeholders
· Excellent organisational, rostering, and record-keeping skills
We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.