Transport Scheduler and Communications Officer

As a Transport Scheduler & Communications Officer, you will manage STAR’s scheduling and radio communications operations. This is a rotational role, alternating between:

• Two weeks on radio communications
• Two weeks scheduling for Redlands
• Two weeks scheduling for Gold Coast, Ipswich, and Darling Downs

Additionally, you will participate in an on-call rotation (one fortnight every six weeks). Your confident, friendly, and mature approach, combined with excellent problem-solving skills and cultural awareness, will reflect STAR’s values of respect, dignity, and empowerment.

Key Responsibilities

• Rotate between scheduling and radio operations, ensuring continuity in daily transport services
• Manage and communicate daily schedule changes, cancellations, and emergency add-ins to drivers
• Maintain, update, and finalise vehicle runs and manifests (up to 3 days in advance)
• Manage driver and vehicle availability with the Head Scheduler
• Be on call every 6 weeks for the fortnight, addressing urgent service needs
• Monitor and act on NUNA schedule changes and check daily online bookings
• Report and manage field incidents and accidents, following correct procedures
• Run and review daily reports to verify driver hours and manage casual/overtime approvals
• Ensure manifests are efficient, accurate, and meet budget/award compliance
• Recommend changes to Routematch parameters and suggest process improvements
• Maintain strong communication with internal teams, clients and stakeholders

Organisational Responsibilities

• Uphold STAR’s mission, vision, values, policies, and Code of Conduct
• Foster a safe, equitable, inclusive, and client-focused workplace
• Engage in professional development and actively participate in service improvement
• Maintain accurate records and proactively address service delivery issues
• Represent STAR positively in the community and support person-centred care

Essential Qualifications & Experience

• Entry-level diploma or relevant certificate, OR equivalent industry experience
• Experience in radio communications and/or transport scheduling
• Strong IT and intermediate computer skills
• High-level organisational and time management capabilities
• Clear written and verbal communication, especially with diverse and vulnerable groups
• Able to work autonomously and collaboratively in a team environment
• Calm under pressure, with proven ability to prioritise and multi-task
• Commitment to safety, compliance, and continuous improvement

Desirable Criteria

• Familiarity with Routematch
• Working knowledge of transport logistics in Brisbane, Ipswich, Gold Coast, and Darling Downs
• Understanding of the needs of people with disabilities, older adults, and carers