Online Bookings and Transport Fee

* The rates are effective from 1 Jan 2025. Fares are one way. Final cost is based on total distance travelled. When you book your trip, we calculate the distance to determine your fare upfront. Please ask the team if you require a quote prior to travel. Fees are subject to change with notice.

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PLEASE NOTE: All transport bookings require 3 working days notice.

Booking Your Trip

To make a transport booking please call STAR between 9:00am-2:00pm, Monday to Friday.

Please note

All bookings should be made at least 3 working days before the travel date. To guarantee your trips, please book as early as possible. Please try to book your non-medical appointments outside of the peak hours, i.e. between 10:30am-2:00pm.

Cancellations

Cancellations for ALL STAR services with less than 24 hours notice will incur 100% of the service fee.

Delays

Please allow for traffic delays when waiting for your driver to arrive. Please use transit lounges at the hospitals so we can get in touch with you if needed.

STAR Lanyard

Please put on your STAR lanyard while waiting to be picked up by STAR. This helps the drivers to locate you. If you don't have one, please ask your driver for a STAR Lanyard next time you travel with us. Cost is $2.

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Terms and conditions apply. Prices are subject to change. Cancellation fee applies. If you have any questions, please ask our friendly team at 3821 6699.