Full time

Program: Commonwealth Home Support Programme (CHSP)

Location: Based in Cleveland | Travel to Ipswich

Reporting to the Chief Operating Officer, you will work with autonomy within agreed procedures and delegated authority. You will supervise intake staff, coordinate referrals and assessments, and support a smooth transition into services.

Responsibilities will include:

• Supervising and coaching intake staff and designated volunteers.
• Coordinating enquiries, eligibility screening, onboarding and referrals.
• Undertaking in-home service needs assessments for Support at Home clients through to handover to a Care Partner.
• Managing My Aged Care portal workflows and maintaining accurate client records.
• Identifying emerging risks and coordinating escalation and follow-up.
• Monitoring assessment documentation, care plans and scheduled reviews.
• Working with service delivery teams to improve processes and client experiences.

How to apply

For more information and to apply send your resume and a letter of application to businessservices@starct.org.au or call 07 3821 6699.