Frequently asked questions about Support at Home
Navigating aged care journey can be overwhelming. Read on for answers to some commonly asked questions about Support at Home.
Q: Can I adjust my services if my budget is tight?
Your Support at Home plan is built around your assessed needs. As circumstances change, so can the way your services are prioritised within your care plan. Your care partner works closely with you to review your care plan regularly, considering how your services could be adjusted so your high-priority needs continue to be met, all within your allocated budget.
How Mark received adequate nursing care? Mark, a Level 2 Support at Home client, has assessed needs across nursing care, social support, and domestic assistance. When it became clear that his nursing care needs required more attention, his care partner reviewed his plan and suggested reducing his domestic assistance visits from fortnightly to monthly. This small adjustment freed up budget to ensure Mark's nursing care needs were properly funded, without exceeding his package budget or compromising on his other assessed needs. If you'd like to talk through your own care plan and how your budget is being used, reach out to your care partner today.
Q: What if my health needs change suddenly?
If your health or circumstances change, you can ask for a reassessment to ensure your Support at Home plan still meets your needs. This might mean increasing certain services, adding new supports, or temporarily adjusting your care priorities until things stabilise. Your STAR Care Partner can assist with the process.
Q: Can family members be involved in my care planning?
Yes. Family members or trusted friends are encouraged to be part of your care planning discussions. They can help communicate your preferences, support decision‑making, and ensure your care plan reflects what matters most to you.
