Join Our Team

STAR Community Services is looking for an enthusiastic and dedicated Intake Officer to join our team in Cleveland. The Intake Officer will provide high-level customer service and provide accurate and pro-active information, assistance and service to clients and their representatives, contractors and other external stakeholders as well as provide coordination and administrative support to STAR service delivery areas. The position holder will assist in the smooth delegation of daily client transactions across varying customer contact channels including phone, web and face-to-face.

Key Responsibilities:

• Provide customer service to the community by effectively managing complex client enquiries and service requests in a manner that is reflective of STAR  values of respect, dignity and empowerment.
• Manage intake processes across all of STAR’s service delivery programs, providing administrative support that exercises the responsibility of judgement, confidentiality and sensitivity whilst collecting personal data and support the efficient use of resources to deliver a high-quality service in accordance with clearly established procedures and work instructions.
• Perform initial client intake and subsequent data entry including client profiling within the MAC Portal and / or Client Management Systems, creating the initial contract and service agreement and quote.
• Assist with MAC Service Reviews.
• Work as a member of an integrated team, working across STAR’s service delivery areas and with external stakeholders to respond to client needs.
• Provide accurate data entry utilising relevant computer systems and external client databases to register client information to ensure sector quality standards are maintained.
• Promote and provide a holistic understanding of the services that STAR Community Services has to offer to empower clients to make an educated and informed decision based on their individual needs.
• Take ownership and actively participate in performance coaching, career development and training sessions to support initiatives for personal and career development, actively maintain work productivity at all times.
• Assist with administrative functions. 

For more information please email Maria Planas on mplanas@starct.org.au or call 3821 6699.

STAR Community Services is looking for enthusiastic and dedicated Direct Support Workers to join our team in Ipswich, Logan & the Redlands.  STAR Community Services LTD is a leading not-for-profit organisation providing transport, aged care, and disability support services to the elderly, frail, and those with disabilities. We are proud to support members of our community enjoy a healthier, independent life. We are currently servicing Redlands, Ipswich, Logan, Gold Coast & Toowoomba areas.

What you'll be doing

In this role, you will work in the community, assisting clients with light domestic support, including shopping, preparing meals, escorting to appointments, respite, social activities to support clients to remain living independently and comfortably in their own homes

What the role involves:

• Domestic services
• Personal hygiene
• Conversation and companionship
• Accompany to shopping
• Accompany to dinner or lunch in a café or restaurant
• Outdoor activities like walking
• Crafts, Scrapbooking, Knitting etc.
• Games to promote mental stimulation
• Discussion of current and historic events to help sharpen memory
• Reminiscing as an enjoyable pastime
• Record family history
• Research
• Escort to appointments and special events
• Doctor and hospital visits
• Other miscellaneous services

Benefits for joining STAR:

• Salary packaging
• Being part of a culture that makes a daily difference in people's lives.
• The opportunity to work with an extended supportive team of passionate and dedicated professionals
• A chance to be part of one of Queensland’s most well respected and recognised non-profit organisations
• Exceptional support from a proactive management team.

Key Selection Criteria:

• Ability to work effectively with clients, volunteers and staff.
• Demonstrated good communication skills, great customer service and time management skills.
• Demonstrated ability to deliver quality services underpinned by continuous improvement
• Demonstrated ability to work autonomously and within a team environment to support the provision of high quality services to clients. Assume responsibility for making decisions in accordance with clear and established Procedures and Work Instructions in a client-focused environment.
  
  

Apply Today

To apply for this role, email your letter of application, Key Selection Criteria & resume to officemanager@starct.org.au. 

STAR Community Services is looking for an enthusiastic and dedicated Domestic Assistant to join our team in Ipswich, Logan & the Redlands.  STAR Community Services LTD is a leading not-for-profit organisation providing transport, aged care, and disability support services to the elderly, frail, and those with disabilities. We are proud to support members of our community enjoy a healthier, independent life. We are currently servicing Redlands, Ipswich, Logan, Gold Coast & Toowoomba areas.

What you'll be doing
The purpose of the position is to undertake a wide range of domestic tasks for individuals who choose to remain in the comfort and security of their own homes and to help them live as independent and active lives as possible by supporting them in an enablement focussed way.  The tasks you undertake will be agreed by the service user and the Care Coordinator once they have assessed the service user’s requirements.

Domestic Support Workers will be responsible for ensuring that service users homes are kept in a clean, hygienic and homely condition according to individual needs and wishes and in a manner that is reflective of STAR’s community Services’ values of respect, dignity and empowerment.

What the role involves (but not limited to):
General domestic cleaning and tidying
Provide sorting assistance to the “Assistance Care and Housing” program
Washing floors and other surfaces
Vacuuming and dusting
Emptying of domestic rubbish bins
Cleaning bathrooms, toilets, kitchens, living rooms, bedrooms and hallways.
Changing bedding
Internet Shopping or Client Shopping (ONLY WHERE SPECIFIED)
Any reasonable task requested by the client or STAR Service Planning and Delivery team

Benefits for joining STAR:
Salary Packaging
Being part of a culture that makes a daily difference in people's lives.
The opportunity to work with an extended supportive team of passionate and dedicated professionals
A chance to be part of one of Queensland’s most well respected and recognised non-profit organisations
Exceptional support from a friendly team

Key Selection Criteria:
Ability and willingness to work in a diverse range of settings including but not limited to a person’s home or place of residence
Demonstrated ability to establish a professional working relationship with clients that is supportive, encouraging and challenging
Demonstrated ability to deliver quality domestic services in the areas of cleaning, underpinned by continuous improvement
Demonstrated ability to prioritise and organise one’s own time and achieve tasks

Apply Today
To apply for this role, email your letter of application, Key Selection Criteria & resume to nlekatis@starct.org.au. 

The Community Transport Scheduler will manage the scheduling requirements of the organisation, including the update of procedures according to Routematch changes, and change of transport requirement.

Key Responsibilities:

• Manage the daily scheduling program, finalising the vehicle runs and Driver manifests for the following working day
• Manage availability of drivers and vehicles for scheduling – involves working with the Head Scheduler and the Community Transport Manager to ensure knowledge of changes.
• Manage late changes and emergency add-ins to daily schedules.
• Manage printing and e-mailing of Drivers Manifests by end of day.
• Monitor practicality of Routematch parameters in terms of allowing Drivers realistic times for pick-ups & drop-offs.
• Delivery of pick-up times to Call Centre staff by 2pm daily.
• Make recommendations to the Head Scheduler and the Community Transport Manager for Routematch changes.
• Email the hospital runs to Matar, PA.
• Other duties as agreed by both parties.

For the full position description or to submit an EOI please email reception@starct.org.au or call 3821 6699 and speak to Maria Planas.

The Maintenance Administration Support will provide high level customer service, provide accurate and pro-active information, assistance and service to clients and their representatives, contractors and other external stakeholders as well as provide administrative support to STAR service delivery areas. The position holder will assist in the smooth delegation of daily client transactions across varying customer contact channels including phone, web and face-to-face. This position is a pivotal part of a successful client journey, every time.

Key responsibiliites. 

• Provide customer service to the community by effectively managing less complex service user enquiries and service requests in a manner that is reflective of STAR’s community Services’ values of respect, dignity and empowerment.
• Provide administrative and coordination support requiring a high degree of judgment, initiative, confidentiality and sensitivity.
• Provide accurate data entry utilising relevant computer systems to manage customer maintenance requests.
• Primary contact for answering queries in relation to garden maintenance and domestic assistance, providing information and engaging with service users and their representatives, contractors and other service providers.
• Raise and issue maintenance work orders for external contractors in response to client requests for service.
• Liaise with internal and external staff and contractors on job queries and quotes
• Onboard CHSP Domestic Assistance clients.
• Liaise with clients on any changes to domestic services.
• Monitor and maintain TRACCS and MAC portal to ensure client information is current and accurate.
• Work as a member of an integrated team, working across STAR service delivery areas and with external stakeholders to respond to client needs
• Take ownership and actively participate in performance coaching, career development and training sessions to support initiatives for personal and career development, actively maintain work productivity at all times.
• Other duties and special projects as directed by management as required from time to time.
• Other duties as agreed by both parties.

For a full PD or to submit your EOI please email reception@starct.org.au or call 3821 6699 and speak to Maria Planas.

STAR is a unique community organisation- run by the community volunteers, for the benefit of the community.  More than 200 volunteers work with STAR every year to support all residents of our community to enjoy an independent and healthy lifestyle. Join STAR as a volunteer today and make your contribution.

Check out the currently available volunteering roles.